FAQ

1. How long to delivery of my product ?

If your payment passed our anti-fraud system, you can get your keys immediately from MyKey 

1. I tried to collect my keys from MyKey but it says my order is out of stock, what next ?

We usually keep our stock updated, but if your order is out of stock, we will get a notification from our system and we will replenish the keys within 12 hours.

2. I'm worried because I haven't got my key in over 12 hours ?

Please talk to MySteam Support and get your questions answered. If we are extrememly busy sometimes it can take a little longer but it's very unlikely so you should contact us immediately to make sure everything is fine.

3. I need help with my game or I have VPN issues or just need general help ?

Please contact MySteam Support and ask all your questions to recieve help. People who dont speak english could try using a online translator to get there questions accrossed.

4. My cd key doesn't seem to work ?

In most cases it's because of the VPN not working correctly please redo the VPN process or try an alternative VPN option. If this doesnt correct your issue please contact the MySteam Support.

5. Where do I type my cdkey ?

In the description of the item you bought there should be some information as to where your key will go. Usually you can see the logo of the program it's used on for example Steam or Origin. If you can't figure it out please go speak to MySteam.net Support.

6. What do I use my MySteam.net points on ?

MySteam.net offers small discounts to loyal customers. Once they purchase an item they are sent a couple of MySteam.net points and when they feel like using there points they just enter the amount they want to use in the checkout and it removes a small amount of the total price. Save enough points and you can get games for free!

7. My game required additional files not found on steam or origin.

Please read the description of the item you purchased. Usually we write detailed instructions to get your games working but if there not written please contact the support chat.

8. I've been asked to provide additional I.D/Government I.D ?

To avoid scammers we sometimes request additional I.D to be sent to us so we can verify you actualy exist and the money you sent us is your own. Please either scan or take a photo and e-mail to sales@mysteam.net. You can hide important informations on it, we only need to see your name and surname. 

9. I would like to purchase bulk keys/products how can I do so ?

Please send an e-mail requesting the order and questions about payment to: sales@mysteam.net 

10. Will I be banned for using VPN or keys from MySteam.net ? 

The chances are very small about %0.01 but if u experience this please contact the support.  

11. What payment options are there ? 

We currently accept PayPal only.

12. Is what I want in stock ? 

Usually we keep our stock up to date on description so if it allows you to purchase than it usually is in stock. 

13. Where do our keys come from ?

Our products are legit bought games from different regions they are completely legal.

14. At checkout page, I've been asked to enter my phone number to verify my phone number, what is this ?

To avoid scammers we verify your phone number. Please enter your phone number and you will receive a PIN, type this PIN in the checkout page, then complete your order.
Note: If you're paying using PayPal, the phone number should MATCH with your PRIMARY phone number in your PayPal profile. If they don't match, your payment will not pass our anti-fraud system and your payment will be reviewd manually by one of the administrators.